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Refund Policy

Welcome to OP Jewellers. This Refund Policy explains the conditions and procedures for returning products and obtaining refunds.

1. Eligibility for Returns

Products are eligible for returns if they meet the following criteria:

  • The product is unused, unworn, and in its original condition.
  • The return request is made within three (3) days of delivery.
  • The product includes all original packaging, certificates, and tags.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized items.
  • Products marked as "Final Sale" or "Non-Returnable" on the product page.
  • Items damaged due to customer mishandling.

3. Return Process

To initiate a return, follow these steps:

  • Contact us at marketing.opj@gmail.com with your order details.
  • Provide clear photos of the product and its packaging, if requested.
  • Our team will guide you through the return process and provide a return authorization number.

4. Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of the item.

5. Refund Policy

Refunds will be processed under the following conditions:

  • Refunds will be issued to the original payment method within 7-10 business days after the returned product is received and inspected.
  • Shipping fees and handling charges are non-refundable.

6. Damaged or Defective Items

If you receive a damaged or defective product, notify us within 24 hours of delivery. We will arrange a replacement or refund after verification.

7. Contact Us

For any queries or assistance regarding returns and refunds, contact us at: