Help

You can track your order using the tracking ID provided in the order confirmation email. Visit the courier partner’s website and enter the tracking ID to view the delivery status.

If your item is lost in transit, please contact our support team immediately at marketing.opj@gmail.com. We will investigate and either resend the item or issue a refund.

Delivery timelines vary based on your location and the shipping method selected. Typically, orders are delivered within 5–7 business days.

We currently deliver to selected cities across India. To check if your area is serviceable, please enter your pin code during checkout.

Shipping charges may vary based on the order value and delivery location. Details of applicable charges are provided at checkout.

For transactions above ₹49,999, an Aadhaar card is required, and for transactions above ₹1,99,999, a PAN card is mandatory as per government regulations.

Return Policy: 3 days easy return policy for unused and unworn jewellery items. The return policy does not apply to personalized jewellery, coins, utensils, and god idols.
Shipping charges paid at the time of purchase are non-refundable.For more details view our return and exchange policy. (return and exchange page link)

Once an order is placed, customer cannot cancel the order.

To initiate a return Contact us at marketing.opj@gmail.com with your order details.For more details view our return and exchange policy. (return and exchange page link)

For more details view our return and exchange policy. (return and exchange page link)

If you receive a damaged or defective product, notify us within 24 hours of delivery. We will arrange a replacement or refund after verification.

Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of the item.

If you receive a damaged or defective product, notify us within 24 hours of delivery. We will arrange a replacement or refund after verification.

Yes, it is compulsory to register to shop at OP Jewellers. You need to create an account to complete your purchase, track orders, and access exclusive offers.

Yes, you can edit your personal details in your OP Jewellers account. Simply log in, go to the "My Account" section, and update your information as needed.

Yes, your personal details are secure with OP Jewellers. We use advanced security measures to protect your data and ensure privacy. For more details, you can check our privacy policy on the website. (link for privacy policy)

If you forget your password, you can recover your account by clicking on the "Forgot Password" option on the login page. Follow the instructions to reset your password via the email or phone number linked to your account.

No, combining multiple coupons in a single order is not possible. You can apply only one coupon per purchase as per their coupon usage policy.

If your coupon code is not working, please check the following:

1. Ensure the code is entered correctly without any spaces or typos.
2. Check if the coupon has expired or is no longer valid.
3. Review the terms and conditions to confirm if the code applies to your order.

We offer the following payment options:

1. Credit/Debit Cards – Visa, MasterCard, RuPay, and more.
2. Net Banking – Available for major banks
3. UPI Payments – Google Pay, PhonePe, Paytm, etc.
4. Wallet Payments – Select digital wallets.

We accept all major debit cards, including:
Visa
MasterCard
RuPay
For a smooth checkout experience, ensure your card is enabled for online transactions. If you face any issues, please contact your bank or reach out to our customer support team.

If the money has been deducted but you haven’t received an order confirmation, please follow these steps:

1. Check Your Email/SMS – Sometimes, confirmations may take a few minutes to arrive.
2. Verify Payment Status – Check your bank statement or payment app to confirm the transaction.
3. Contact Customer Support – Provide details like transaction ID, payment method, and order details so we can assist you.

No, we do not offer EMI options for payments at this time. You can complete your purchase using credit/debit cards, net banking, UPI, or wallet payments. For more details, please contact our customer support team.

Refunds will be issued to the original payment method within 7-10 business days after the returned product is received and inspected.

Refunds will be issued to the original payment method within 7-10 business days after the returned product is received and inspected.